Testimonials

5 STAR REVIEWS

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We couldn’t have asked for better realtors.

Agree 100%! We couldn’t have asked for better realtors, both are very knowledgeable and go above and beyond to make sure their clients are informed each step of the way. Stefanie and Isabella gave us staging tips that helped us sell our house in six days. I would also recommend hiring them, whether it’s your first time purchasing a home, selling, or finding your dream retirement home, these ladies are top rate.

, Virginia

5 Stars are not enough !

5 Stars are not enough stars for the excellent service we received from Stefanie and Isabella of BellaCruz Reality. Right from the beginning they took the time to develop an accurate profile of our home ownership desires. Working around our busy schedules, they made themselves available for consultation, and home showings. After reviewing a few homes, and listening to our concerns, they suggested looking into new construction. One trip through the model homes convinced us that Kuapapa of Hoakalei was perfect for us. During the eight month long construction process, they remained engaged on our behalf. After completion of our home they participated with us in the walk-through with our builder’s customer service representative. It was reassuring to have their support and expertise in looking for quality control issues in our new home. At recording time, they sat with us to answer any and all questions we might have had. They had lei’s for us, and refreshments to make the long process more enjoyable. The day we received our keys, they stopped by with a gift to show their appreciation for our business. From the beginning until this day they have made us feel valued as homebuyers; the service didn’t stop with the sale. We highly recommend Stefanie and Isabella as our realtors of choice!

, Ewa Beach

It’s abundantly clear to me that these two love what they do and fully embrace the Spirit of Aloha.

When my wife and I were initially in the market to purchase a home, we had the opportunity to work with one of the top Realtor teams on the island. Meeting with Isabella and Stefanie, however, felt like a much more personal experience and we felt that they would be more in tune with the needs of our family. In the end, while I’m certain that the more experienced team would have provided us with excellent service, we could not be happier with our choice. From the very beginning, communication between all parties involved was effortless and efficient. As someone who travels and works long, somewhat erratic hours, this was absolutely crucial for me. Not one text, email, or phone call went unanswered, and most of the time, their responses were immediate. Additionally, they were able to utilize secure online resources to accomplish much of the paperwork. This eliminated the need for schedules to coincide, and allowed us the flexibility to complete the paperwork in a timely fashion. We would still regularly meet in person to discuss ongoing issues or prepare for the next phase. Their ability to use multiple channels of communication ensured that we were constantly in touch and made every facet of this daunting experience both smooth and painless.  When it came time for inspections, Isabella and Stefanie provided us with a list of recommendations for the home inspection and other services. When we stated that we strongly preferred locally-owned companies and services, they were already one step ahead of us, and rather than simply pulling numbers from a phone book, they explained their personal experiences with the service providers they recommended. To me, this demonstrated that our Realtor team cared enough about us that they put every effort into ensuring that even third-party services were top-notch. At one point during the negotiations, there was a problem with my VA funding that had to be resolved. Since Isabella and Stefanie were already in constant touch with my lender, they were immediately apprised of the situation (as was I). Although this was an issue to be resolved by myself and my lender, I think it’s important to note that my Realtor team was both present and actively involved to whatever extent they could be – rather than simply waiting for me to get through it.  Additionally, I asked countless questions about the purchasing process, my paperwork, and state law (few of which were simple) and they never seemed to tire of answering them. On the extremely rare occurrence in which neither had an immediate answer, I would always get a detailed response within the hour. The expertise and professionalism of these two lovely ladies, combined with their network of contacts and extensive use of multiple channels of communication, have come together to create a well-oiled machine capable of simplifying such an arduous process and plowing through any obstacle that may stand in its path. While I’ll admit that our purchase experience didn’t present any real problems, I would argue that it’s the effectiveness of our Realtor team that prevented any such issues from rising. Indeed, the relative ease in which this process was completed is a testament to their dedication to their craft. The end result was a low-stress and confident purchasing experience for a home that we love. It’s abundantly clear to me that these two love what they do and fully embrace the Spirit of Aloha.  As such, I proudly nominate Isabella Holmgren and Stefanie Cruz of EXP Realty for the 2016 Aloha ʻĀina REALTOR© Award!

They went beyond their professional duties and I consider them both dear friends that I can count on to deliver above all expectations.

Isabella and Stefanie provided exceptional service from the conception of the sale of our condo to the closing date on the purchase of our new ‘Aloha’ home. Both realtors visited our home multiple times before we signed our contract to answer questions on preparing our condo for sale, renovations, and finding our new home. Isabella patiently and thoroughly reviewed our contract to sell our condo with us and connected us to various properties to review as possibilities for our new home. We were accompanied with our realtor’s physical and professional support to each property we visited. When we found our home, Stefanie prepared our offer immediately, reviewed it with us, and sent it to the selling agent promptly. When the market as hot as it is now and we had a contingency on the offer, we truly needed the guidance that our realtors provided. We had the opportunity to prepare a best and final offer for the home we wanted and we were once again delighted by the knowledge and time our realtors dedicated to us to create a ‘best and final offer’. With Isabella and Stefanie’s in-depth knowledge of the market, our offer was designed to outshine the competition and was selected above all other offers. We followed their advice on preparing our condo for sale, received multiple offers, and the condo was under contract in two days. With their timely response to all matters, we were able to move forward quickly with both the selling and buying transactions. Throughout our move, Isabella and Stefanie treated us better than family, they shared their wisdom and respected our decisions. They protected our interests and gave us opportunities to explore all aspects of the sale and purchase. They met with us on our schedule and at our convenience. For example, we signed for the sale of our condo at a park because we needed to coach a soccer practice and Isabella brought the notary to us. Stefanie and Isabella went shopping for a washing machine for us when our appliance guy didn’t show up as scheduled and offered their time and energy to aid us to meet every challenge. When a mishap occurred with our loan officer, they immediately responded and worked with our loan officer to correct the error and ensure our process proceeded smoothly. Their integrity, kindness, and positive attitude is evident in every interaction with them. They rose to meet every obstacle with grace and support, offering multiple solutions and possibilities, keeping our preferences and budget in mind. They went beyond their professional duties and I consider them both dear friends that I can count on to deliver above all expectations.

We couldn’t have picked a better agent to trust with the sale of our house! Mahalo nui loa!

Isabella was a pleasure to work with and we can highly recommend her. Not only did she make the process of selling our home very smooth and stress-free for us, we also received multiple offers quickly and were able to close in under 60 days! We really appreciate her personal involvement, availability and responsiveness to my many questions. We couldn’t have picked a better agent to trust with the sale of our house! Mahalo nui loa!”

We will definitely be recommending her to every military family we know who is moving to, or from, Hawaii.

We completely lucked out by finding Isabella. We were living in Georgia, looking at homes online and feeling completely overwhelmed, then a fellow military spouse told me about her positive experience with using Isabella as an agent. Finding her lifted so much stress off of us as we prepared for such a big move. Isabella was friendly and professional from the get-go. She was willing to answer all of our questions, and address every concern. We were confident enough with Isabella that, within a month, we signed a POA for her to act on our behalf since we couldn’t be on the island to sign documents. Less than two months after finding out we were moving to Hawaii, we purchased a home in Ewa Beach (sight unseen) all the way from Georgia! She made the process easy and painless, and was a real joy to work with. Our entire buying experience went so smoothly and that’s really saying something since we hadn’t even set foot on the island yet! We love our new home, and we adore Isabella. At our closing, she brought a special gift for our 3-year-old son to welcome him to the island, and keep him occupied during the signing. It was such a thoughtful gesture, my son was thilled. Little things like that really mean the difference between someone who just wants a closing, versus someone who really cares about the well-being and happiness of her clients. We will definitely be recommending her to every military family we know who is moving to, or from, Hawaii.

Isabella and her team were wonderful.

Isabella and her team were wonderful. We started working with Isabella months before we got to Hawaii learning about different areas and neighborhoods. She sent us information on the areas we were interested in, and set up showings for us once we were ready on island. The buying process and procedures were different from what we were used to on the mainland, and she helped explain those differences and made the buying process very smooth and stress-free.

Isabella was there for my family the whole time we were searching for a house.

Isabella was there for my family the whole time we were searching for a house. She was there for us between renting and buying a home. No matter what we needed or asked for she was there to help us and guide us in the correct direction. She worked weekdays and weekends to help us find what we were looking for. She is a wonderful agent and if I ever needed anything in the future she would be the realtor I would turn to.

We are very happy we chose Isabella Holmgren to be our Realtor.

My husband and I bought our first house with Isabella Holmgren. The process of buying our home, from start to finish, was a wonderful experience. We are very happy we chose Isabella Holmgren to be our Realtor. She is very professional and knowledegable in her field. We absolutely love our home and have no regrets. We highly recommend Isabella as your Realtor!

Isabella provided warm and exceptional service.

Isabella provided warm and exceptional service. Under her guided support, the condo I was selling was under contract in 2 days and the transaction proceeded smoothly. When I found my new home, Isabella artfully created a contract that outshone the competition (there were several other offers) and I am now living in my “Aloha” home, my 1st choice. Isabella responded to all my texts, calls, and emails quickly and met with me at my convenience. Isabella kept my budget and preferences in mind when offering suggestions to prepare the condo for sale and properties to purchase. Isabella works with all involved parties (other realtors, loan officers, title officers) to ensure an efficient sale. I highly recommend Isabella for any real estate needs.

Isabella went above and beyond in finding us our Own piece of paradise

Isabella went above and beyond in finding us our Own piece of paradise, despite a tight budget and timeframe. As first time home buyers, it was calming to have someone by our side who listened carefully, answered all of our questions, and searched until she found us exactly what we were looking for. we are nominating Isabella for her exceptional attunememt, patience and care in working with us.

We would highly recommend Isabella to anyone in the market for buying or selling a home.

We are writing to express our sincere gratitude towards Isabella Holmgren for being so helpful and such a delight to work with while we were in the process of purchasing our current home. We had a challenging situation in that my husband was in the local area looking for our new home on his own while I was out of state trying to sell our old home in a down housing market. We were uncertain of any timelines when our home would sell which made it difficult to make any commitments to houses in this area. Isabella was very understanding and helpful by staying in close contact while at the same time not being pushy or overbearing. We both very much appreciated her expertise and professionalism. She was very knowledgeable and offered us a wealth of information what was helpful in our decision to purchase our current home. She was also very helpful in recommending various local lenders. inspectors and general information about the area and the military base. We would highly recommend Isabella to anyone in the market for buying or selling a home.

I highly recommend Isabella Holmgren.

Isabella Holmgren made the process of selling my home easier and as pain free as possible. From her tips on staging my home, completely explaining the selling process, and her extensive marketing using internet sites, virtual tours and traditional newsprint, she allowed me to present my property at its best and target a broader buyer’s base. My home sold quickly and I know that Isabella’s help allowed that to happen.  I highly recommend Isabella Holmgren.

Isabella is knowledgeable, professional and personable.

We were so blessed to work with Isabella to find our home. We searched with one of us on the island and the other on the mainland. It took us a couple months to find the perfect house, and Isabella was honest and patient with us through the whole process. She answered all our questions, listened to our inputs and scrutinized the listings to find us our perfect home. We have been recommending her to all our friends both on the island and moving to the island. Isabella is knowledgeable, professional and personable. We recommend her, hands down!

She worked hard showing us plenty of homes, even in the pouring rain!

Isabella was a wonderful agent who helped us find the perfect home! Even with our indecisiveness of going back and forth of not wanting to buy, she still stuck with us! She worked hard showing us plenty of homes, even in the pouring rain!

Isabella helped us get into our ss home very quick.

Isabella helped us get into our ss home very quick. She was always on top of the whole process . She was a pleasure to work with and highly recommend her for all your home buying needs. She even stopped by the same day we moved in. 🙂

She was professional, yet personable and helped us understand the sometimes complicated steps of buying a home.

As we started to think about purchasing a home here on Oahu, we were nervous about finding the right realtor. When we met with Isabella, it was clear that she met all of our requirements. She was professional, yet personable and helped us understand the sometimes complicated steps of buying a home. There were some occasions we had to bring our children along and Isabella always included them in our meetings, even distracted our 1 year old with toys that she had thoughtfully brought along, while we signed papers. Our expectations were exceeded and we felt in good hands during the entire process. We always knew we could call Isabella at any time with questions or concerns and always got a prompt response. Isabella is well connected with the communities here on the island, which shows in her expertise in the different locations. It was a true blessing and peace of mind to have her as our real estate agent. Thank you, Isabella!

It's been a blessing to have her as our agent.

We always felt that Isabella was just a phone call away. When we had questions or the home buying process got confusing, Isabella would patiently explain or get an answer for us quickly. She knows the area well and was able to provide us with a good selection of homes to view.  She was timely and great with our children when we had to bring them along. She never pushed us to settle for something that wouldn’t work for us. When we found our home, we were thankful for her communication with the loan department and the sellers, it gave us peace, knowing she was handling things for us and we could just focus on going through the steps. She has always been professional and yet so very easy to relate to on a personal level. It’s been a blessing to have her as our agent.